Refund policy

RETURNS & REFUNDS –

We hope you absolutely love your may'i mood. Since fragrances are personal-use products, we currently do not accept return and refund policy to ensure the safety and hygiene of every customer.

Returns

Due to the nature of perfumes, we do not accept returns or exchanges on products that have been opened, used, or tampered with.

Damaged, Defective or Incorrect Orders

If your order arrives:

damaged

leaking

defective

or you receive the wrong item,

please contact us within 48 hours of delivery by emailing - helloomay.i@gmail.com.

 Kindly include:

·       Your order number

·       Clear photographs of the product

·       Photographs of the packaging

Once verified, we'll arrange a replacement or refund, depending on the situation.

Refunds

Approved refunds will be processed to your original payment method within 5–7 business days after approval.

The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Cancellations

Orders can only be cancelled before they have been dispatched.

Once an order has been shipped, it cannot be cancelled.

Need Help?

If you have any questions regarding your order, we're always happy to help.

📧 helloomay.i@gmail.com